Dubai UAE, 22 May 2020 - Emirates has unveiled multi-faceted measures for employee and customer care at every step of the travel journey, redefining safety and hygiene standards on board and on the ground. The new measures took effect yesterday, with the resumption of regularly scheduled passenger flights to nine destinations. Below are some of its new measures:

Check-in

Emirates has introduced complimentary hygiene kits to be given to every passenger upon check in at Dubai International Airport and on flights to Dubai. These kits comprise of masks, gloves, antibacterial wipes and hand sanitiser.

Transit passengers

Customers travelling through Dubai International Airport and transferring onto another flight, will go through thermal screening upon disembarkation. Customers will be given an additional hygiene kit at the gate before boarding their connecting flight.

Boarding

The boarding sequence has been staggered and passengers board by row, from the last row to the first, in small numbers. The waiting area has also been modified to ensure all customers observe social distancing. The boarding gates are deep cleaned and disinfected after the boarding of every flight.

Emirates crew

To safeguard its employees, Emirates' flight and cabin crew are provided with cars for pick up and drop off at their home at the beginning and end of their duty. Operating crew check in for their rostered flights in a dedicated crew airport facility before being transported to the aircraft. Layovers in destination cities have been reduced where possible and crew are put up in individual rooms in hotels if layovers are necessary. On return to Dubai, COVID-19 tests are done on all crew.

About Emirates

Emirates connects people and places around the globe, inspiring travel and facilitating trade across 157 destinations in 83 countries and territories. On-board its modern and efficient fleet of 269 aircraft, Emirates offers award-winning comfort and service, delivered by friendly cabin crew representing over 130 nationalities. Today, Emirates operates the world’s largest and one of the youngest fleets of the iconic A380 and popular Boeing 777s.

Emirates was the first airline to establish non-stop connectivity between the Middle East and mainland China, launching freighter operations to Shanghai in 2002, followed by passenger services to the city in 2004, Beijing in 2006, Guangzhou in 2008. Today, Emirates operates 35 flights per week to China – twice daily A380 services to Beijing and Shanghai, daily A380 services to Guangzhou. In addition to its passenger services, Emirates operates seven weekly cargo services to Shanghai and three weekly cargo services to Guangzhou.